Credit Card Fraud Representative at FiftyOne

Type: Full-time Experience: Associate Functions: Customer Service Industries: Apparel & Fashion Posted: September 30, 2009 Compensation: TBD Job Description
We are looking for a dynamic, motivated Credit Card Fraud Prevention Representative to join our rapidly expanding company. The primary goal for this role is to prevent fraudulent orders from being accepted and fulfilled by reviewing orders placed by international consumers. You will be using E4X proprietary software as well as third party systems to research and analyze suspicious orders and determine their validity.

The successful candidate will be part of the Merchant Services Team and will report to the Director of Merchant Services.

Responsibilities

- Research and analyzes customer transactions for possible cases of fraud
- Review client transactions using a pre defined set of rules to validate purchases and verify validity of transactions
- Identify valid or fraudulent transactions
- Contact international customers to verify purchases
- Resolve customer problems using a ticketing system
- Work with back office, vendors and partners to resolve problems
- Record problem and resolution details in the ticketing system
- Monitor voicemail, e-mail, messages, and related information for support inquiries.

Skills
Skills and Requirements

- Bachelor's degree
- 2-5 years previous credit card fraud prevention or investigation experience
- Experience in the following fields is essential: ecommerce, online payments, credit card processing, fraud screening and chargeback handling
- Must be detail oriented with strong analytical and organizational skills
- Go-getting problem solver with an ability to work simultaneously on various projects and bring problems to resolution independently
- Demonstrated ability to communicate orally and in writing in a clear, concise and courteous manner
- Skilled in the use of MS Office
- Good understanding of the ecommerce environment and online shopping
- Ability to coordinate a variety of activities and manage multiple priorities in a busy office
- Ability to work varying hours

To Apply

Interested candidates should submit their resume and an accompanying cover letter to careers@fiftyone.com, with the position being applied for in the subject of the email. At this time, only qualified candidates will be contacted for further consideration. Thank you for your interest in FiftyOne.

Company Description
About E4X & FiftyOne

Since 1999, E4X has been providing advanced multi-currency solutions to companies transacting across borders and have helped online retailers provide local currency pricing to customers in the different markets they served. In 2007, the E4X team answered the demand from the marketplace to expand that value proposition and be the single provider of a solution for all cross-border complexity by architecting its flagship product, FiftyOne.

FiftyOne builds on E4X's multi-currency legacy by delivering each of the remaining components of the cross-border fulfillment value chain: multicurrency website localization, product catalog classification, real-time landed cost calculation, low-cost global parcel fulfillment, full-service returns, international settlement and credit card fraud management.

FiftyOne is the most comprehensive full-service international e-commerce offering available to help U.S. merchants and their international customers transact effortlessly, and is powering the international expansion of such leading brands as Anthropologie, Brookstone, Overstock.com, Drugstore.com, Intermix, Saks Fifth Avenue, and many others.

Additional Information
Local candidates only, no relocation (Greater New York City Area).
No third party applications.
Job ID: 756902